Payment
If you feel any miscalculations of item cost and/or insurance in the invoice please contact us to correct it.
Payments are only accepted through Paypal. We do not accept payment by any other mode. Payment is to be made within 3 days of sale date.
Texas residents MUST pay an additional 8.25% Sales Tax.
Shipping
The item will be shipped only upon receiving the payment.
Please allow 4 business days to process the order, and after that 2-7 business days for delivery of domestic shipments and 8-15 days for international shipments. Please note that in international shipments we are not responsible for the delay in delivery of the items due to the Custom department procedures.
We DO NOT combine shipping.
For international shipments we charge $7.50 for shipping & handling.
For domestic shipments we charge $5.50 for shipping & handling.
Delivery conformation (Tracking #) is included in S&H
The insurance cost is included in S&H.
Just for the reference for our valued customers we will like to elaborate the breakdown of shipping and handling charges which is as follows:
Tape, Paper for invoice, Ink per package) $0.15
Cost of one label) $0.20
Cost of one envelope) $0.25
Cost of one plastic bag) $0.04
Cost of one Gift box) $0.50
Employee cost per package $0.80
Miscellaneous $0.06
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Total cost of packaging $2.00
Average cost of postage with confirmation number $1.80
Average insurance cost* (included in S & H) $1.70
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Total S & H Cost per package $5.50
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We will not accept the request from any international buyer to lie with the customs by writing as a gift on the shipping parcel.
We have third party insurance. With USPS insurance, filing a claim takes many days to clear. This makes the refund process slower.
Third party insurance is faster, and more efficient. Also the shipping / insurance costs to our customers are less.
Return Policy
For any return, the buyer must contact us within 3 days of receiving the item. The item must be returned in the original condition with original boxes along with ebay id number, transaction number, buyer user id as well as copy of related invoice. The item must be returned within 7 days of receiving it. We will refund your money within three days we receive it at our stores. We will deduct the shipping & handling charges from the refund.
Feedback Policy
If you are not satisfied with your purchase, please contact us before leaving feedback. This will always avoid misunderstandings if any. If there is an issue we will resolve it to your entire satisfaction.
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