Pad Set Guarantee

The Band Instrument Repair Company has an extensive collection of pad set sizes.   We constantly update these sizes with information about certain models and new pad sets. Despite all of our efforts, many factors (including variations in manufacturer specifications and instrument makes and models), some pads in a pad set may not fit the instrument for which they are intended.  To remedy this situation and help you get the pads you need to complete your work, we offer a pad set guarantee. 

If you order a pad set from The Band Instrument Repair Company you may receive replacements for up to 5 pads that do not fit from the set. It's that simple. We will ship the pads you need without any additional charges. There is no need to return any spare pads or take any other action.

If more than five pads from the set do not fit, you can receive a complete replacement pad set when you return the original set and provide the key cup measurements, make, model and serial number of your instrument.

If you'd like a refund, you can return the set to us as per our return policy.

-Restrictions-

All replacement pads must be ordered at once, there are no multiple shipments on replacement pads. There are no returns, exchanges or refunds on the replacement pads sent by The Band Instrument Repair Company or on the pads that were incorrectly sized in the original pad set.

After thirty days, pads cannot be replaced or returned for refund and the guarantee is void.